Introduction

An innovative engineering, utility services, and investments company faced significant challenges in managing its extensive workforce while complying with contractual obligations. This led to high costs, compromised service quality, and challenges in maintaining customer satisfaction. With over a thousand employees, the company had to handle complex contracts with major distribution companies in Oman and perform tasks such as electricity and water bill creation, collection, and meter installation projects. They envisioned a future where these tasks could be managed effortlessly, boosting collections and improving customer satisfaction. Fieldmaster.ai played a pivotal role in turning this vision into reality, enabling the company to transform its operations by tripling collections and reducing back-office labor by 90%.

The Customer

A leading player in Engineering, Utility Services and Investments

Company Size

1001 to 5000 Employees

Annual Revenue

$114.3 Million

Key Results

3X Revenue

Revenue increased from collections increased by 3X within 3 months of starting engagement with Fieldmaster.

90% Reduction in back-office costs

Process flow was fully automated, which led to a reduction of 90% of back-office efforts.

Increase in Service Quality

Touchpoints to the end customers was fully automated, providing instant accessibility and accurate feedback.

Increase in Customer Satisfaction

The utility customer got instant and fully accurate data on all the activities happening on the project, which was a first in the sector.

Elimination of Penalties

Systemizing the contractual clauses and building SLAs into each category completely eliminated penalties due to non-conformity.

Adaptability

The flexibility and adaptability of Fieldmaster software ensured quick changes to the system that minimized revenue loss even through unprecedented Covid restrictions.

I couldn't be happier. The system has increased the efficiency of all our users. The field costs are accurately monitored and have been brought down. The reports generated through the system are accurate. Our principals are happy with our services and we are maximizing profits at the end of the day. We are even doing many other projects in electricity and water sectors using Fieldmaster such as meter replacements, surveys and we have plans for more.

Finance Manager

I used to spend dozens of hours making target lists for each month and that too for multiple activities. I even had to sit with my laptop working on these excels during the weekends, but now with the FIeldmaster system, I don't have to worry about all these as the system itself creates targets and generates reports for us. Even the notices for ND are printed through the system. This system is taking away all our pain points one by one and we are extremely happy.

Office Admin

Using Fieldmaster dashboards has turned out to be quite convenient. These days I don't have to run myself through dozens of excel reports to understand the percentage of work done on the field. It became even more a delight when they customized the dashboard on request to pull in the revenues we were receiving on a daily basis. Simply brilliant.

GM

Have to admit I haven't personally experienced this quality of customer service with any other SaaS vendors. The moment my colleagues or myself require any assistance they are always a message away. We communicate on a daily basis with the Fieldmaster team to discuss and implement further modifications and improvements to make our operations smoother and better. And they deploy all these customizations and improvisations if possible within hours or else in days.

Finance Manager