Fieldmaster provides powerful APIs that can integrate with your telecom or VoIP provider.

• Even with multiple agents, the call information is shown on the screen for the correct agent for both incoming and outgoing calls.
• By linking to your Datastore, the system pulls up detailed information about the caller, including previous call history and other interactions. This ensures agents have all the context they need before answering, making each conversation more informed and tailored to the customer’s needs.

If your agents are unable to pick a call, just click on the "Reject" button on our interface and a message will be automatically sent to the caller with an apology and a call-back time or any other customized message.

The touchpoint entry interface is adaptable to fit the specific needs of your business. You can customize the fields to capture exactly what’s important, improving the accuracy and relevance of the data captured during each call. This reduces unnecessary steps, making the workflow more efficient.

This works for calls as well as other modes of communication like texts, and provides a centralized history.

After each customer interaction, tasks are automatically created based on the conversation’s outcome, ensuring that no follow-up is forgotten. These tasks are then assigned to the right team member based on their skills, helping to ensure that every task is handled by the most appropriate person.

Some businesses rely on calling people repeatedly to achieve a certain outcome. We're not talking about spam calls but certain industries like utilities and revenue assurance need to be able to call customers to remind them of payments and obtain commitments. If the commitments are not kept, they would need to be contacted again.

For firms like this, it's a good thing that we have a powerful task management engine as the core piece of our product. Fieldmaster helps you configure these calls and follow-ups as tasks and assign them to the agents. The full history of calls would be available to the assigned agent for every touchpoint made to the contact.