The Digitization Staircase framework was conceptualized by us at Fieldmaster.ai after extensive conversations with over 100 organizations across industries and sizes. This research delved deep into their digital transformation journeys, uncovering both success stories and stumbling blocks.
In the sections below, we explain each step of the Digitization Staircase.
Digitizing your primary fieldwork process is easy and delivers huge benefits quite quickly:
Task Creation, execution, assignments, routing & planning, and measurements of basic metrics.
In the next step we digitize the back office partially, starting with the most common processes. What this brings you:
If you're here, you've digitized the most time intensive components of your office tasks. This can include Reporting, analytics, attendance, validations, etc.
Depending on your industry and company specifics, you have between 5% and 20% of your office processes still being done manually that's not integrated with the rest of your systems, leading to:
In the next step we move to digitize the remaining back-office processes. Here's what you stand to gain:
If you're here, you've digitized Compliance documentation, customer reports, document approval workflows, operational endpoints and invoicing. You've also integrated the system with other external systems, possibly that of your clients'.
By this step, you have a lot of data of your operations. In the next step we can add in some intelligence and automation.
If you've digitized your primary process and also your office operations, now there is a lot of data in the system about your operations. By taking advantage of AI models, it's possible to identify hidden patterns that can further improve your efficiency.
If you reach here you have:
You still have a system that's by and large static in nature. If a competitor makes a new move or your customers demand something different, it's going to take you months to adapt your tools and software to the needs.
You've built a system that adapts to changing markets and customer demand within days, that too without adding much overhead.
What we learnt from this exercise enabled us to: