Defining precise deadlines for each Task Category or even individual Activities allows for a tailored approach to service delivery. These Service Level Agreements (SLAs) can be customized based on factors like:

• Task Type or Activity
• Task Location
• Customer preferences
• Custom task parameters

This ensures that service expectations are met according to the specific needs of each task. This flexibility helps prioritize tasks effectively, allocate resources efficiently, and maintain high service standards across different requirements.

Define an escalation matrix for each of your projects or categories, or even activity types.

The system automatically triggers customizable notifications to key stakeholders — field agents, supervisors, and maybe even customers — when SLAs are at risk of being breached. These alerts can be delivered in multiple modes:

• Email
• SMS
• Instant Message

and can include all details of the affected tasks and their remaining time. By prompting immediate corrective actions, such as task prioritization or resource adjustments, the system helps prevent delays and ensures that SLAs are met on time, improving overall service efficiency and accountability.

For mission-critical SLA parameters that need to be monitored in real-time, you can have fully featured dashboards that keep your eye on the goal.