Utility companies face complex challenges in managing field operations, from manual meter reading and inspections to advanced AMR meter networking. Ensuring accurate billing, detecting theft, and maintaining customer service require precise coordination and reliable systems.

Key challenges include:

• Manual Processes: Traditional meter reading and inspections are time-consuming and prone to errors.
• Asset Maintenance: Managing meter replacements, configurations, and networking demands efficiency to avoid service disruptions.
• Revenue Assurance: Disconnections, reconnections, and call center operations must be seamlessly integrated to ensure timely payments and service continuity.
• Emergency Response: Rapid handling of outages or urgent repairs is critical to maintaining customer trust.
• Billing Systems: Inefficient systems lead to inaccurate bills and customer dissatisfaction.

Without streamlined operations, utility companies risk higher costs, operational inefficiencies, and dissatisfied customers.

• Automated Task Generation: Automatically create tasks for scheduled maintenance, ensuring routine inspections of meters and networks are never missed.
• Network Outage Prioritization: Automatically generate and assign tasks for service restoration during outages, prioritizing based on customer impact and severity.
• Advanced Route Optimization: Plan efficient routes for technicians servicing multiple locations, reducing travel time and ensuring faster response to critical issues.
• Inventory Management Integration: Track and allocate tools, spare parts, and equipment required for field tasks to prevent delays and ensure readiness.
• Real-Time Incident Reporting: Enable field teams to report issues immediately with photos and videos, providing the back office with detailed context for quicker resolution.
• Historical Task and Performance Analytics: Review completed tasks and technician performance to identify trends, optimize operations, and prevent recurring issues.
• Dynamic Task Reassignment: Reallocate tasks in real-time based on technician availability, proximity, and expertise, ensuring efficient resource utilization.
• Compliance Monitoring: Track and log tasks to meet regulatory requirements and maintain documentation for audits.
• Mobile App Guidance: Provide technicians with step-by-step instructions, diagrams, and safety checklists to ensure accurate task execution.
• Customer Notifications: Automatically inform customers about maintenance schedules, expected downtime, or resolution progress, improving transparency and satisfaction.